FDTV Episode 7: The Empathy Paradox – Part 2

In this episode of FDTV, Todd Carlson, EVP of Sales and Chief Sales Officer with Funeral Directors Life, continues to unpack one of the biggest ironies in the funeral profession: the empathy paradox.

Funeral directors are some of the most empathetic people in the world, but at the same time, they are facing a challenge with connecting to and understanding the new funeral consumer. In this video, Todd discusses the three levels of service that a funeral director can provide to families and how we in the funeral profession can use our empathy and experience to serve our families at the highest level of service.

Thanks for watching, and be sure to check out the other videos in this series! If you have questions or comments, please email fdtv@funeraldirectorslife.com or connect with us on social media.