Frequently Asked Questions

How To Change Your Password?

1. To change your password, login to your account and select “Settings” located in the top right corner.

2. Under “Account Settings” select “Password”

3. Enter your current password, enter your new password (twice), and click Submit.

4. Use your new password the next time you login.

How To Make A Payment Online?

As a policy holder you are able to make one-time bank draft or credit card payments online.

  1. To start log in to www.fdliconline.com.
  2. Select Pay by Bank Draft or Pay By Card under the “Make a Payment” panel on the Dashboard. This is also where you can set up a recurring bank draft.             
  3. To pay by Bank Draft. Enter the required information and select Submit at the bottom the screen. **Note: There is a $2 billing fee that is applied to accounts that are set up to receive mail or coupon book billing. 
  4. A payment confirmation will be displayed at the top of the panel. You will also receive a confirmation email when the payment is submitted.
  5. OR
  6. Select Pay by Credit Card in the Make a Payment panel on the Dashboard.
  7. Enter the information. 
  8. Hit Continue
  9. A payment confirmation will be displayed at the top of the panel. You will also receive a confirmation email when the payment is submitted.

      

**Note: There is a 2.6% Processing Fee for credit card paymentsYour payment must be equal to or more than 1 premium payment.