Serving Families on a Digital Continuum of Care

By Heather Guitar on October 16, 2017


Funeral Directors Life recently completed development of a complete digital Continuum of Care to help funeral homes connect, communicate, and collaborate with families in the way they prefer—digitally.

“Research shows that consumers are spending more and more of their time online,” said Kris Seale, Funeral Directors Life President and CEO. “Our goal with the Continuum of Care is to help our client funeral homes connect with families digitally, from lead generation to prearrangement, through the service, and beyond. We understand the challenges funeral homes are facing daily. The digital Continuum of Care offers integrated services that save you time, help you improve efficiency, and help you connect with today’s consumers. This is a major win for the funeral profession.”

Funeral Directors Life’s Continuum of Care allows funeral professionals to interact with families digitally, through social media, email marketing, customer relationship management, professional web profiles, digital contracts, and even integrations with at-need services such as Passare and insurance assignment services.

“Funeral Directors Life is the only preneed insurance provider that helps funeral directors communicate digitally with their families throughout the entire continuum of care—before, during, and after the funeral—using one integrated suite of digital care services,” said Todd Carlson, Executive Vice President of Sales and Chief Sales Officer at Funeral Directors Life.  “As a result, funeral directors and their at-need and preneed staff can more easily serve families, build trust, and communicate on a more personal level—not to mention, improve efficiency and profitability.”

To learn more about Funeral Directors Life’s complete Continuum of Care, click here to view a brief video overview explaining how the services work together to create a seamless continuum of care for families.

About Funeral Directors Life

Funeral Directors Life is the only full-service preneed insurance company that helps funeral home clients grow their business and improve profitability in a rapidly changing marketplace. Our mission is “To be known as the best, most-respected provider of service to the funeral industry.” As a company, we are committed to serving our clients, policyholders, and employees as the leading provider of service to the funeral profession. For more information, visit us online at, like us on Facebook, or follow us on Twitter at @fdpreneed.

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