The staff at FDLIC is wonderful--so accommodating, helpful and supportive. I have to say, I have been in the funeral service profession for 18 years and have worked with many insurance companies. By far, FDLIC's customer service is superior to anyone else's. When we call, they make us feel very special, almost like we are the only client they have to serve. I have a feeling they do that with every firm they work with. Kris has done something right at FDLIC to make everyone love their jobs so much!
Christine M. Jacob
Krause Funeral Homes and Cremation Services, Inc., Milwaukee, WI
First of all, like any business person, I enjoy being paid in a timely fashion. FDLIC provides quick electronic deposits on claims, which help keep our cash flow nice and even. Then there's the quality of people at FDLIC. The staff that I've come into contact with both in Texas and here locally have been helpful, friendly, and knowledgeable. But probably one of the biggest draws for us is FDLIC's product and their philosophy of doing business. They are growing someone's money and maintaining an attitude of service to their client. I think it's a better way of looking at things. It's nice to do business with a company like this when so many others just want to take, take, take. FDLIC offers a good support system as well. They help with advertising, acquiring leads, and managing some things so that a client can be more successful and move forward. They are always bringing up new ideas and looking for new ways of doing things. They don't dismiss ideas, either. Things that we share always seem to get back to management, and I think it comes back to that philosophy of helping others. They listen to their clients, really listen, and offer solutions that will help the funeral home connect with their community.
Michael Minich
Bowser-Minich Funeral Home, Indiana, PA
Our firm partnered with FDLIC over one year ago and it has truly been a rewarding relationship. From their CEO, Kris Seale, to local Director of Sales Development, Amanda Rosenberger, FDLIC has proven to be solely focused on one thing; the success of our funeral home. The level of service, marketing support, and expertise we have received from FDLIC has far surpassed any preneed company I had previously worked with during 21 years in the funeral profession. I strongly encourage my colleagues to allow FDLIC to focus their resources on the success of their firms as well.
Tom Sproles
Sproles Family Funeral Home, New Castle, IN
FDLIC is the trusted advisor we turn to for providing peace of mind to our client families. Their solid rating, ease of doing business, and expert advice combine to provide a powerful ally in serving our community.
Brian J. Hanner
Geib Funeral Homes, New Philadelphia, OH
What do I enjoy most about partnering with FDLIC? Two words...trust & honesty. We're all in this to build a business, earn an income, and do what is best for the families we serve, the funeral homes we work with, and the sales professionals who depend on us for their living. It needs to be a win-win-win situation for everyone involved. I trust FDLIC because they understand all these things. They can be depended on to do the right thing, whatever the circumstance. And just as important, they trust me. Without that mutual trust in a partnership, you have nothing. They also provide me and my staff with outstanding customer service and support; every time I communicate with anyone at FDLIC, they make me feel as if I am the only customer in the world...and I feel like they value EVERY customer they have in that way, no matter how small or how large.
Patrick Zalusky
Laker Insurance Service, Mankato, MN
I appreciate the relationship I've had with FDLIC for 15 years, and I hope it continues for another 15 or 20, long after I am gone. The help every one of the employees give us when we call is exceptional. I also value the great relationship I've been able to have with Kris Seale. It's a one-on-one relationship that was built on trust and a good old-fashioned handshake. I'm glad I made the choice to go with FDLIC all those years ago; I couldn't have asked for a better company to work with.
Joe Winstead
Hulett-Winstead Funeral Home, Hattiesburg, MS
Of all the companies I have worked with in the last 30+ years, probably the one I have been most impressed with is FDLIC. Their mission is to be "the best, most respected provider of service to the funeral industry." They are not trying to be the biggest or most profitable but the best and most respected. What impresses me the most is when you work with them, from the president of the company to the person answering the phones, they exemplify that behavior.
I believe in preneed, both in the value to the future of the funeral home business and how much better it makes the funeral experience as a consumer. I think FDLIC is the best company I've ever worked with. They have a vision and carry out the vision with great people, great products and most important, great integrity.
In these trying times it's important to know that your present business and past business will be safe and continue to grow at a competitive rate. Long term relationships are more important than short term profits.
Earl Schley
Bay Area Insurance, Annapolis, MD
As small business owners, we at Legacy look to FDLIC as a partner in a lot of ways. We receive assistance with marketing materials, mailings, brochures, and our internal newsletters, which help us stay connected to each other as a company. With Directors Choice, we are also able to create cash flow and focus on service to families instead of dealing with third party insurance companies. We are very appreciative of the great services that FDLIC and Kris Seale have created for us as funeral home owners that help us control costs and simplify our lives.
Michael L. Soper
Legacy Funeral Group, Houston, TX
I greatly value the long term relationship we have established with FDLIC. Their compassionate and dedicated customer service representatives care for our families as if they were their own. I can trust them to provide insightful knowledgeable advice with respect to our preneed program. And with FDLIC, we know we can sleep comfortably knowing they will deliver on their promises. Every funeral service professional should spend a few minutes with them to see what makes them so special.
Bill McReavy, Jr.
Washburn-McReavy Funeral Chapels, Minneapolis, MN
The customer service at FDLIC is outstanding. They are easy to work with, and it's nice to make a call, and get a person to talk to on the phone. It's nice to just know that there's a real person there who can answer any questions.
Eric Basler
Basler Funeral Home, Ste. Genevieve, MO
FDLIC's marketing team has been a great help in increasing our preneed. We are novices in the world of preneed, and they have helped us learn more about direct mail to promote our open house, seminars, focus groups and community outreach. FDLIC has done a great job of providing new tools to help us succeed. The focus groups have especially been good for us because we are newer to the community and in need of ways to increase the number of people who visit our funeral home. We've been able to meet new people and establish new relationships, and when our focus groups leave our funeral home, they feel they know us as a friend, and we have become 'their' funeral home.
Tim Hoff
Hoff Funeral and Cremation Service, Goodview, MN
