Accounting
The Accounting Department is responsible for processing incoming premiums, tracking company expenditures, and maintaining accurate records throughout the year. The Accounting Department's expertise and accuracy upholds our company's financial stability, which has earned FDLIC an A- "Excellent" rating from A.M. Best Company.
Administration
The Administration Department ensures that all home office daily functions run smoothly. The Administration staff is also responsible for maintaining the home office building and organizing and preparing for VIP trips, training events, company luncheons, and much more. Trust conversions are also handled and processed through our staff in the Administration Department.
Directors Air
Directors Air provides quick and convenient transportation for FDLIC executives and employees attending regional training meetings, conventions, and meetings with funeral home owners and managers. Directors Air also provides transportation for funeral home staff during FDLIC VIP trips.
Directors Choice Assignment Services
Directors Choice Assignment Services provides life insurance assignment services to assist families and funeral homes. Directors Choice allows for fast, inexpensive advancement of life insurance funds that might otherwise be tied up in weeks or even months of bureaucratic red tape.
Fulfillment Center
The Fulfillment Center provides a convenient, central location where FDLIC materials and brochures can be ordered and processed. The Fulfillment Center works efficiently with agents, managers and funeral homes to provide the materials they need to do business with FDLIC. They handle all incoming and outgoing mail, and are able to provide tracking information upon request.
Human Resources
Our people truly do make the difference, and the FDLIC Human Resources Department ensures that the company finds the right people for the job. Human Resources helps the company hire, train, and develop employees, becoming a source of motivation and encouragement to employees in both their professional and personal lives.
Managed Information System (MIS)
The MIS Department is dedicated to providing cutting-edge technology solutions for our staff and our funeral home clients. Because the uses of technology are more prevalent and necessary in business today, the MIS team works to build high-traffic, profitable Web sites for clients, time-saving software programs such as DIGicon, and in-house upgrades to systems so that we are continually improving our level of service. MIS also provides extraordinary service and support to FDLIC employees in the various areas of technology services.
Marketing
The Marketing Department is made up of communications professionals who specialize in creating effective, community-centered marketing programs. Because one size doesn't fit all when it comes to marketing, the department takes a customized approach to serving each unique client.
New Business
The New Business Department is the critical link between the company and those who sell and promote our products. This department is very supportive and motivational for our field staff. The New Business Department also works with agents and managers to process and approve new contractual business. Team members are dedicated to ensuring that this process goes as quickly and smoothly as possible.
Policy Services
The primary responsibility of the Policy Services Department is to maintain open lines of communication between funeral homes, contract holders, and the company. When customers call during business hours between 7:00 a.m. - 6:30 p.m. Central time, they can expect to speak with a real person who really cares. Team members work with policy holders to meet their needs from the time the contract is processed until a claim is submitted.
Sales
Our sales management team is dedicated to discovering each of our clients' needs and proposing proven and effective solutions that work. Our managers are experienced in recruiting and training dynamic sales teams, implementing effective marketing initiatives, and developing successful and thriving preneed programs.
Terminations
When it is time to submit a claim, the Terminations Department is here to ensure that payments are posted as soon as possible, usually by the following business day. Terminations is made up of sensitive and caring people who relate with families and funeral directors with compassion and consideration. Additionally, team members assist contract holders with cancellations, knowing that difficult times may arise for any family at any time. However, in many cases, a solution can be found to help families maintain the life of their contract. Families needing to cancel are offered as many options as possible to suit their situation.
Training
The Training Department is devoted to encouraging, developing and building new skills in our employees, managers and agents. The Training Department works to provide high quality training programs for regional meetings, managers' training sessions, and in-house employee seminars.