Policy Services
The primary responsibility of the Policy Services Department is to maintain open lines of communication between funeral homes, contract holders, and the company.
When customers call during business hours between 7:00 a.m. - 6:30 p.m. Central time, they can expect to speak with a real person who really cares. Team members are equipped to quickly access information regarding current balance, billing, status and payment history. They also issue billing statements, coupon books and process electronic draft payments as well as check-by phone payments.
Team members can also provide pay-off quotes and report contract values to Department of Human Services offices nationwide. Team members work with policy holders to meet their needs from the time the contract is processed until a claim is submitted.
- Elaine EdwardsSupervisor
- Juanita Arrieta
- Susan Condry
- Angie Dobbs
- Felecity Gonzales
- Mary Beth Hensley
- Kim Kent
- Teresa Mansker
- Jenny Martin
- Beth Milam
- Sherri Miller
- Loren Tatom
- Heather Vincent
- Peggye Womack