Philosophy

To Be the Best, Most-Respected Provider of Service to the Funeral Industry

Funeral Directors Life was founded in 1981 by a group of funeral directors who wanted to provide the best possible service to their families, including safe and secure options for their prepaid funerals. Since that time, Funeral Directors Life has grown to be one of the leading preneed providers in the nation. We attribute our success to a simple philosophy that we have followed since the beginning, "To Be the Best, Most-Respected Provider of Service to the Funeral Industry." In order to carry out our mission, we have developed 5 Strategic Objectives which make up our business philosophy and guide our day to day actions and decisions.

To Grow the Company

We are continually looking for ways to grow as a company. Growth is a sign of health, vitality, and life. We define healthy company growth in many ways: we grow in our financial stability, in the territory we serve, and in the quality of services and support we offer, just to name a few.

Financial Stability

Since our inception in 1981, we have seen steady growth in our Total Assets and in our Capital & Surplus, with a very healthy ratio of Capital & Surplus to Assets of 8-10%.

Financials

Services

Over the years, Funeral Directors Life has developed a full range of services to meet the needs of our funeral home customers.

All Services

Licensed in 45 States

Funeral Directors Life has seen growth both through state expansion as well as in the development of existing markets.

A Great Place to Work

From the moment you walk through the doors at Funeral Directors Life, you know that there is something different about this place.

The corporate culture at Funeral Directors Life is characterized by a genuine appreciation for one another, friendliness and respect for co-workers, and a sense of mission in the work we do for policyholders and clients.

Funeral Directors Life strives to create a corporate culture that is inspirational, motivational, and positive—what we would call a great place to work! We believe that if we take good care of our employees, our employees will take good care of our customers.

Alvino Sanchez

Fulfillment

"The people here at FDLIC are the best. We are more than just co-workers, we are a family. Our employees are always willing to extend a helping hand to others in need."

Kathy Byram

Marketing

"Of all the companies I have worked for, FDLIC is absolutely my favorite. People are warm, professional and carry a level of ethics and integrity that is impeccable. I look forward to being a part of this organization long-term."

Darrell Richardson

Accounting

"The thing that I enjoy most about working for FDLIC is the family environment. People truly care for one another. We celebrate each other's victories and mourn each other's losses. We look out for each other."

Helpers of People

One of the best aspects of being a part of Funeral Directors Life is the strong spirit of volunteerism among the employees of the Company. Employees give of their time and money to participate in great causes such as Meals on Wheels, the American Heart Association, the Alzheimer's Association, and the American Cancer Society, to name a few.

Charitable Contributions Matching Program

Our Helpers of People program also gives employees and client funeral homes the chance to make a difference in the lives of others through the Helpers of People Charitable Contributions Matching Program. This program matches charitable contributions to approved non-profit organizations that are notably "helpers of people." Through this program, employees and client funeral homes are able to double their donation dollars and do more good in the communities they live in and serve.

Leading Provider of Service

So, what does it mean to be the leading provider of service? It means that how we do things is just as important as what we are doing.

To be the leading provider of service to the funeral industry is admittedly a lofty goal. We may not be #1 in sales or have more assets than anyone in our industry; but these are not our goals as a company, after all.

FD does things differently

Guided by Christian principles of service, integrity, and respect.

Maintain conservative financial investments and a strong and stable financial position to protect those who place their trust in us.

Offer excellent customer service. During business hours, phones are answered by a real person who really cares.

Develop leading-edge technology solutions that make life easier for our clients, sales professionals, policyholders, and employees.

Offer services that grow our clients' businesses, increase their cash flow and revenue, and help them achieve their goals.

Anticipate the needs of our clients, sales professionals, and policyholders.

Lead by example; we treat our employees the way we want our clients and policyholders to be treated - with excellence.

TRUST

As a company, we are constantly searching for new and better ways to improve our service to customers. Every decision we make, every service we offer, every phone call we answer is weighed against the question: Are we being the leading provider of service in this moment? Are we doing the best, most-respected thing? Such questions have an effect on all we do, from the day-to-day decisions to the weightier matters that affect the thousands of people who depend on us. In the end, it comes down to one word: Trust.

Good Financial Results

Our fifth and final strategic objective is to achieve good financial results. We believe that if we achieve the other four objectives, then good financial results will naturally follow.

Maintaining good financial results is one of the primary ways we serve our clients and policyholders. If an insurance company is not financially sound, it is their customers and policyholders who suffer. Good financial results point to the continued, long-term success of the company and our ability to remain strong as we consistently meet our obligations at claim time.

Financials

Our Primary Mission

By fulfilling our 5 Strategic Objectives, Funeral Directors Life is able to achieve our primary mission, which is to serve our clients as the best, most-respected provider of service to the funeral industry.

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